SMS Terms & Help

Primal Risk SMS Terms & Help

Program operator: Primal Solutions, LLC, doing business as Primal Risk.

About our text messages

Primal Risk offers optional text messaging for customers in the United States. Depending on the permissions you select, you may receive:

  • Order and customer support messages about purchases, shipping, delivery, returns, and support requests.

  • Promotional messages about merchandise, product releases, and special offers.

Messages may be sent using automated technology. We send messages only within the scope of your consent. Agreeing to order or support messages does not enroll you in promotional messaging.

How to subscribe

Enter your mobile number and select the applicable SMS consent checkbox on our website. Providing a phone number, making a purchase, or accepting our general website terms does not by itself enroll you in promotional texts.

You must be the subscriber or authorized user of the mobile number provided. Consent is voluntary and is not a condition of purchasing goods or receiving customer support.

Message frequency and charges

Message frequency varies according to your selected subscriptions, orders, and customer support activity. Message and data rates may apply under your wireless plan. Contact your wireless provider for details.

How to unsubscribe

Reply STOP to any Primal Risk text to unsubscribe. You may receive one final message confirming your opt-out. No further program messages will be sent unless you provide fresh consent.

You may also request removal by emailing contact@primalrisk.com and identifying the mobile number to remove. We honor other clear requests to stop messaging. Unsubscribing from text messages does not cancel an order or prevent you from contacting us by email.

Help and customer support

Reply HELP to a Primal Risk text for assistance, or email contact@primalrisk.com.

For order questions, include your order number and a brief description of the issue. Do not send payment card numbers, passwords, or other sensitive information by text.

Privacy

We use your mobile number, consent records, and messaging activity to operate the subscriptions you select, respond to requests, and maintain compliance records.

We do not sell, rent, or share your mobile information with third parties or affiliates for their marketing or promotional purposes. SMS opt-in data and consent are not shared with third parties for their independent use. Providers that help us deliver and operate the messaging program may process this information solely to provide those services.

Please review our Privacy Policy for additional information about our data practices.

Availability and number changes

Delivery depends on your wireless provider and network availability. Messages may be delayed or undelivered. Wireless carriers are not liable for delayed or undelivered messages.

If your mobile number changes or you stop using it, please unsubscribe or notify us at contact@primalrisk.com.

Changes to these terms

We may update these terms by posting a revised version on our website. Changes do not expand your consent. If a change requires additional consent, we will obtain it before sending those messages.