Shipping policy
Last updated: October 18, 2026
Thank you for shopping with Primal. Here’s what to expect when placing an order at primalrisk.com.
Production and order processing
Many Primal products are made to order through fulfillment partners, including Printful. Production begins after your order is placed and payment is confirmed.
Most made-to-order products require 2–5 business days for production before shipment. Production time is separate from shipping time.
Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays begin processing the following business day. Product-specific processing estimates, including those for preorders, will be disclosed before purchase.
Estimated delivery times
For most made-to-order products, typical standard delivery estimates are:
| Destination | Production time | Transit time after shipment | Estimated total |
|---|---|---|---|
| Contiguous United States | 2–5 business days | 3–4 business days | 5–9 business days |
| Eligible international destinations | 2–5 business days | 5–20 business days | 7–25 business days |
These are estimates, not guaranteed delivery dates. Timing varies by product, fulfillment location, destination, and shipping service. Alaska, Hawaii, U.S. territories, military addresses, and remote locations may require additional time.
Any product- or destination-specific estimate provided before purchase applies to that order. Weather, holidays, customs processing, and carrier disruptions can affect delivery.
If expedited shipping is offered at checkout, it reduces carrier transit time; production time still applies unless expressly stated otherwise.
Shipping destinations and costs
We ship within the United States and to eligible international destinations available at checkout. Availability depends on the product, delivery address, and carrier restrictions.
Shipping charges are calculated based on your order, destination, and available service. The total shipping charge is displayed before you complete your purchase. Any free-shipping promotion is subject to its stated conditions.
P.O. boxes and APO/FPO/DPO addresses are supported only where the available shipping service permits.
Fulfillment locations and separate shipments
Products may ship directly from different fulfillment facilities in the United States or abroad. Items in the same order may arrive in separate packages and on different days.
Where tracking is available, each shipment will have its own tracking information. Separate packages do not result in additional shipping charges beyond the amount agreed to at checkout.
Order tracking
When your order ships, we will send a shipping confirmation to the email address provided at checkout, including tracking information where available.
Tracking updates may take time to appear after a label is created. A shipping label alone does not necessarily mean the carrier has received the package.
Shipping delays
If we cannot ship your order within the processing period stated when you purchased, we will notify you, provide a revised shipment estimate when available, and offer the choice to accept the delay or cancel the affected unshipped items for a prompt refund, including applicable shipping charges.
Where required, we will obtain your consent before extending the shipment period. If the order must be canceled, we will refund the affected payment to your original payment method.
Address changes and undeliverable packages
Please review your shipping address carefully before placing an order. For corrections or cancellation requests, email contact@primalrisk.com immediately with your order number. Changes may no longer be possible once production or shipping begins.
If a package is returned because of an incorrect address, refusal, or failure to collect it, contact us to arrange next steps. Any applicable reshipping charge will be disclosed for your approval before reshipment. Primal will cover correction costs caused by our error.
Missing, damaged, or incorrect deliveries
If your order is overdue, arrives damaged, contains an incorrect item, or is marked delivered but cannot be located, contact contact@primalrisk.com as soon as possible.
Include your order number, a description of the issue, and photographs of damaged or incorrect items and packaging when available. For packages marked delivered, please also check with household members, your building’s reception, and the carrier.
We will investigate with the fulfillment partner or carrier and arrange an appropriate resolution, which may include replacement or refund. Please retain damaged items and packaging until we provide instructions.
International duties and taxes
International shipments may incur customs duties, import taxes, or carrier clearance fees. Unless these charges are expressly included at checkout, they are the recipient’s responsibility. Customs processing may extend delivery times.
Returns and refunds
For return eligibility and instructions, please review our Refund Policy. Contact us before returning any merchandise, as return addresses vary by product and fulfillment location.
Nothing in this policy limits your rights under applicable consumer law.
Contact
Reach our team:
Email: contact@primalrisk.com